Delivery & collection
Free UK mainland delivery on orders over £35. Dispatched in 1–2 working days.
| Where | Cost | Arrives |
|---|---|---|
| UK mainland, orders over £35 | Free | Next working day after dispatch |
| UK mainland, orders under £35 | £6.49 | Next working day after dispatch |
| Any order containing wax | £6.49, or £6.49 per 5kg, 10kg or 20kg bag | Next working day after dispatch |
| Northern Ireland, orders up to 1kg | £5.99 (Royal Mail Tracked 24) | 2–3 working days after dispatch |
| Northern Ireland, orders over 1kg | £17.99 per 25kg | 2 working days after dispatch |
| Scottish Highlands & islands, orders up to 1kg | £5.99 (Royal Mail Tracked 24) | 2–3 working days after dispatch |
| Scottish Highlands & islands, orders over 1kg | £17.99 per 25kg | 2 working days after dispatch |
| EU (fragrance oils only) | Shown at checkout | Shown at checkout |
| Collection from Basildon (UK only) | Free | When we email you it’s ready |
All prices include VAT.
Delivery is free on orders over £35, unless your order contains wax or is going to a Scottish Highlands or islands postcode (listed below).
Orders under £35, and orders containing wax, are £6.49. Bulk wax in 5kg, 10kg and 20kg bags is £6.49 per bag.
We send with DPD, DHL or Royal Mail on their next-day service. Your parcel is due the working day after you get your dispatch email.
Northern Ireland: orders up to 1kg are £5.99, sent by Royal Mail Tracked 24, and take 2–3 working days from dispatch. Orders over 1kg are £17.99 per 25kg.
Scottish Highlands & islands: orders up to 1kg are £5.99, sent by Royal Mail Tracked 24, and take 2–3 working days from dispatch. Orders over 1kg are £17.99 per 25kg.
Free delivery isn’t available to Northern Ireland or the Highlands & islands.
Orders over 1kg to both areas are sent with DPD or DHL and take 2 working days from dispatch.
We don’t deliver to the Isle of Man, Jersey or Guernsey.
AB31–AB38, AB41–AB56, HS, IV, KA27, KA28, KW, PA20–PA50, PA60–PA78, PA80, PH4–PH44, PH49, PH50 and ZE.
If your postcode starts with any of these, the Highlands & islands price applies.
We only send fragrance oils to the EU. If your basket has anything else in it, checkout won’t be available.
We deliver to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
No surprise charges: VAT and the EU’s import charges (the €3 customs duty, plus the €2 handling fee from 1 November 2026) are added at checkout, so there’s nothing more to pay when your parcel arrives.
EU orders must be under €150. Checkout won’t accept larger EU orders.
Spain: you’ll need to give your DNI or NIE number at checkout so your parcel can clear customs.
The delivery price is shown at checkout.
Collection is free and available to UK customers. Choose Collection at checkout, then wait for our email saying your order is ready. We can’t do same-day collection.
Pure Scented
Unit 6, Ilford Trading Estate
Paycocke Road, Basildon
Essex SS14 3DR
Collection times
Monday–Friday, 8am–4pm
(not bank holidays)
PO boxes & BFPO: we can’t deliver to these. Choose Collection at checkout and send someone to collect or book your own courier.
Your own courier: contact us with the items you want and the full address. We’ll send an invoice, and once it’s paid we’ll email the parcel’s size and weight so you can book your courier. We can’t book, change or manage courier collections for you.
Orders are usually dispatched within 1–2 working days. It can take a little longer during sales and holidays. We dispatch Monday–Friday, not on bank holidays.
You’ll get tracking by email when your order is dispatched. If that email arrives at a weekend or on a bank holiday, the courier collects it the next working day.
Please check your email address and phone number at checkout. If you can’t see your dispatch email, look in your junk or spam folder.
Delays: weather, strikes and busy seasons can hold couriers up, so we can’t promise delivery on a set date. Your order is our responsibility until it reaches you.
Lost or missing parcels: contact us and we’ll open an investigation with the courier. This usually takes up to 10 working days. If the parcel can’t be found, we’ll resend or refund your order, whichever you prefer.
Damaged or wrong items: contact us as soon as you can with your order number and photos, and keep the packaging. We’ll pay any return costs and send a replacement or refund.
Returned to us: if a parcel comes back because of a wrong address, it wasn’t collected, or delivery failed, there’s a charge to send it again. Or we can refund the order minus the original delivery cost.
Nothing on this page affects your legal rights.
You can cancel any time before dispatch. The quickest way is to call us on 01268 944350.
After delivery, you can still cancel within 14 days. See our Returns & Refunds page.
