Free Shipping is offered on all orders in mainland UK over the value of £30, excluding orders containing wax.
Orders under the value of £30 or that include wax are charged £5.40 + VAT for shipping.
We use DHL, DPD and/or Amazon Shipping for our website deliveries.
Orders are sent on a next day service, this means once you have received your dispatch notification you will receive it the following day.
Orders to Northern Ireland are charged £12.49 + VAT shipping, postage charge is repeated per each additional 25kg of stock.
Orders to Scottish Highlands & Offshore Islands are charged £14.99 + VAT shipping, postage charge is repeated per each additional 25kg of stock.
We use DHL and DPD Shipping for these deliveries.
Orders are sent on a two day service, starting from when you receive dispatch information.
VAT is collected by us on sales outside of the UK. Using IOSS scheme,
Orders will be delivered to destination with no further fees to be paid.
Local collection is available at our address in Basildon. We do not offer same day collection, you will receive an email when your order is ready.
You are welcome to arrange your own courier. To arrange this, please contact us with the items and quantities you require, your shipping and billing addresses. An invoice will be generated for you to pay, once paid, you will receive an email from us confirming the dimensions and weight of the parcels. This will allow you to contact your courier and book the collection.
We strive to make and ship all orders as quickly as possible, normal turnaround time is 1-3 business days. Turnaround times may increase after large sales or holidays.
Orders are dispatched on working days only, Monday to Friday (excluding bank holidays).
When we dispatch your order you will be sent an email confirmation including tracking details where applicable. If you receive this email on a public holiday/weekend this means your order will be collected from us on the next working day. No parcels are collected from us at weekends or public holidays.
We do not offer a guaranteed next day delivery service, we can not guarantee that an item will arrive at a certain time or date.
We do not offer compensation for orders that you may consider “late” or “delayed” once in the postal system, at certain times of the year or during postal strikes delivery times may be affected this is out of our control.
When placing your order please ensure you use the correct phone number and email address, you will then receive tracking information and be able to view or edit your deliveries.
When we dispatch your order you will be sent an email confirmation including tracking details where applicable.
If you receive this email on a public holiday/weekend this means your order will be collected from us on the next working day. No parcels are collected from us at weekends or public holidays.
If you have not received a dispatch email, check that you have used the correct email address and check your junk mail folder.
If your order fails to arrive please notify us. We will investigate the issue, we will contact the courier to find out what the problem is. We will then either resend or refund the order depending on your choice once the investigation is complete, this can take up to 10 working days.
Orders can be cancelled up until they have been dispatched. To ensure an immediate cancelation if possible please call us 01268219806
