We strive to make and ship all orders as quickly as possible, normal turnaround time is 1-3 business days. Turnaround times may increase after large sales or holidays.
Orders are dispatched on working days only, Monday to Friday (excluding bank holidays).
When we dispatch your order you will be sent an email confirmation including tracking details where applicable. If you receive this email on a public holiday/weekend this means your order will be collected from us on the next working day. No parcels are collected from us at weekends or public holidays.
We use DPD and/or Amazon Shipping for our website deliveries.
Free Shipping is offered on all orders in mainland UK over the value of £30, excluding orders containing wax.
Orders under the value of £30 or that include wax are charged £6.49 for shipping.
Local collection is available at our address in Basildon. We do not offer same day collection, you will receive an email when your order is ready for collection.
We do not offer a guaranteed next day delivery service, we can not guarantee that an item will arrive at a certain time or date.
We do not offer compensation for orders that you may consider “late” or “delayed” once in the postal system, at certain times of the year or during postal strikes delivery times may be affected this is out of our control.
If your order fails to arrive please notify us. We will investigate the issue, we will contact the courier to find out what the problem is. We will then either resend or refund the order depending on your choice once the investigation is complete, this can take up to 10 working days.
Free Shipping is offered on all orders to Northern Ireland & Highlands over the value of £100, excluding orders containing wax.
Orders to Northern Ireland & Highlands under the value of £100 & including wax are charged £14.28 shipping. Shipping is repeated per each additional quantities of wax.
Orders to EU countries may incur custom charges, these are the responsibility of the customer. Orders returned to us due to failure to pay custom charges will be refunded minus our shipping and incurred return costs.
If you have not received a dispatch email, check that you have used the correct email address and check your junk mail folder.
Though rare, your order may be delayed if we are out of stock of a particular item, if this is the case we will notify you.
We accept PayPal, TYL Natwest and Clear Pay as payment methods.