Returns & Refunds
For Unwanted Items:
- We must be informed beforehand and within 30 days of receipt of your intention to return.
- We will refund/credit or replace any unwanted items within 14 days of return to us.
- Returns will only be accepted for unused goods in a resalable condition. Opened bottles of fragrance oil will no be accepted for health and safety reasons.
- Not liking the smell, product not suitable for desired use, bought to much are not faults with the product.
- Returned goods must be sent by the customer in suitable packaging, the return postage cost is the responsibility of the customer.
- Any loss of value resulting from use of the item or damage to the item must be financially compensated by the customer, or this may result in an amount being deducted from any refund due.
- Goods must be re-packed carefully for return and the package must include a letter identifying your invoice number, name, contact information.
- Returns of non faulty products returned after 14 days from the date of placing the order will incure a 25% restocking fee.
To return your goods, simply send the items you wish to return to:
Unit 8 Tonbridge Works