Help & advice
Quick answers about ordering, choosing and using our fragrance oils.
No, we welcome orders of all sizes. UK mainland orders over £35 get free delivery, except orders containing wax and orders to Scottish Highlands & islands postcodes. See our Delivery page for all prices.
Our prices are the same for everyone, and the bigger the bottle, the less you pay per ml. Most oils come in sizes up to 5 litres, which is the best value per ml.
To order lots of scents in one go, use our Quick Order Form.
We don’t run discount codes. Instead, our prices are the same for everyone, bigger sizes cost less per ml, UK mainland orders over £35 get free delivery, and you’ll find reduced items in our Sale section.
Yes. If you need an invoice with your business details, or want to pay by bank transfer, email hello@purescented.com with what you’d like to order and we’ll send you an invoice.
We usually dispatch within 1–2 working days. It can take a little longer during sales and holidays.
If anything in your order is out of stock, it may delay dispatch. If so, we’ll email you.
UK mainland orders go by DPD or DHL on their next-day service. Orders up to 1kg to the Scottish Highlands & islands go by Royal Mail Tracked 24. You’ll get tracking by email when your order is dispatched.
10ml and 50ml bottles are glass. 100ml and larger come in HDPE plastic bottles, which are less likely to break and cheaper to send, and we pass that saving on to you.
Yes, we send fragrance oils only to most EU countries. VAT and EU import charges are added at checkout, so there’s nothing more to pay on delivery. See the EU section of our Delivery page for the full list of countries.
We don’t have a shop open to the public, but UK customers can order online and collect for free from our Basildon unit, Monday–Friday, 8am–4pm, once we’ve emailed to say the order is ready.
Please contact us as soon as possible with your order number and photos of the damage or missing items, and keep the packaging until we’ve seen the photos. We’ll pay any return costs and send a replacement or refund. If the parcel looks badly damaged when it arrives, you can refuse delivery. This doesn’t affect your legal rights.
Yes, if it’s unopened. You can cancel within 14 days of receiving your order, and on top of that we accept unopened items in their original condition up to 30 days after delivery. If you’ve changed your mind, you pay the return postage.
We can’t take back bottles with a broken seal, because once opened they can’t be resold for health protection and hygiene reasons. Not liking a scent isn’t a fault, so we recommend trying a 10ml first.
Full details are on our Returns & Refunds page.
We don’t send free samples, but every fragrance oil comes in a 10ml size, so you can try a scent without buying a big bottle. Our Fragrance Oil Packs are themed sets of 10ml bottles, such as bakery, Christmas or designer-inspired scents.
No. Essential oils are natural oils taken from plants, like peppermint or lavender. Fragrance oils are blends made for scent. They can include essential oils and other aroma ingredients, which is how we can offer 700+ scents that plants alone can’t give you, from bakery and fruit to designer-inspired. They’re also made to perform well in candles, wax melts and soaps.
We sell both: over 700 fragrance oils and a small range of essential oils. Both are concentrated, so always check the safety information on the product page.
No. Our Scent Match oils are our own fragrance oils, made to be similar in style to well-known fragrances. They aren’t the original perfumes, and they aren’t made, sold or approved by those brands.
Use our Scent Match Guide to find one of ours that’s similar to a fragrance you already like.
Browse every oil on our Fragrance Oil List, where you can search by name or by a note like vanilla, and filter by scent family or occasion. Each product page describes the scent and its notes.
Not always. Fragrance oils are made to perform in finished products, and the scent can change once it’s added to wax, soap or other bases. How it smells in the bottle can be different from how it smells in use.
It may have been reformulated. As chemical rules in the UK and EU change, some fragrance ingredients have to be replaced, which can change a scent slightly. Oils you’ve already bought are still fine to use and sell. Read more on our Fragrance Oil Reformulations page.
No. We add new scents all the time, so a printed catalogue would quickly go out of date. You can browse every oil on our Fragrance Oil List.
It depends on the oil. Each fragrance oil’s product page has a Where you can use it table and a calculator that works out how much oil to add for candles, wax melts, room sprays, soaps and more, within that oil’s IFRA limit.
Our 50ml and 100ml bottles have a blind plug to stop leaks in the post. To use them, either:
Yes, in both:
No. Our fragrance oils are highly concentrated and should never be put directly on the skin. They must first be diluted in a suitable carrier oil (such as olive, jojoba or sunflower oil) or added to a product base such as soap, lotion, shower gel, body spray or perfume base, within the limit on the fragrance’s IFRA certificate.
Not every oil can be used in skin products. Check the Where you can use it table on each oil’s product page. It shows whether the oil can go in products like soap, lotion and perfume, and the most you can add, based on its IFRA certificate.
Some fragrance oils, especially those with a lot of vanillin, can crystallise or go sludgy in the cold. This is normal and doesn’t affect the oil.
To fix it, heat a pan of water, take it off the heat, and stand the bottle (tightly closed) in the warm water. The crystals will melt and the oil will turn liquid again.
It’s usually vanillin or ethyl vanillin, which give fragrances their sweet vanilla notes. They can darken wax, soap and other bases over time. It doesn’t affect how the product smells. Our Vanillin guide explains more and shows how to check any of our oils.
Keep them in a cool, dark, dry place out of direct sunlight, such as a cupboard, with the cap tightly closed. This helps keep the oil at its best.
Stored properly, our fragrance oils last around 24 months from the date you buy them.
The batch number on your bottle’s label shows exactly which batch of oil it was filled from, so we can trace it. If you ever contact us about a bottle, please give us the batch number.
Mix fragrance oil with a reed diffuser base such as Augeo Clean Multi, using no more than the maximum shown in the Where you can use it table on the oil’s product page. Our step-by-step guide shows you how: How to make your own reed diffusers.
Augeo Clean Multi is a clear, low-odour solvent made from plant-based glycerine. It’s a popular base for reed diffusers because it carries fragrance oil well and travels up the reeds. We also sell Augeo Crystal Vegan Base.
Perfumer’s alcohol is a base for making perfumes, room sprays and linen sprays. Ours is a blend of denatured alcohol (TSDA 1), water and polysorbate, and it’s the same base we use for our own sprays.
Mix your fragrance oil into it until the liquid turns clear. Some oils may tint the mix slightly or separate, so always test first.
For a simple water-based room spray, mix one part polysorbate 20 to nine parts water (10% polysorbate, 90% water), then add up to 3% fragrance or essential oil. The mix will look slightly milky, so it’s best in opaque bottles. If you want to store or sell it, add a preservative such as phenoxyethanol.
For a clear spray, use perfumer’s alcohol instead.
Gel wax is for container candles only. Heat it to 110–125°C (never above 125°C), add fragrance as close to pouring as you can, up to 6%, then pour at 77–93°C.
Only use fragrance oils with a flash point above 77°C that blend with mineral oil. The gel wax product page shows a simple test to check an oil.
Dipropylene glycol (DPG) is a clear, odourless liquid used to dilute fragrance oils. It’s used in reed diffusers, oil burners, room sprays, pot pourri and perfumes.
Yes. Our mica powders are cosmetic-grade mineral pigments that are vegan-friendly, cruelty-free and ethically sourced. Each product page lists its exact ingredients.
Yes, all our fragrance oils are 100% vegan. They contain no animal-derived ingredients.
No. We never test any of our products on animals.
No. None of our fragrance oils contain parabens.
IFRA (the International Fragrance Association) sets safety limits on how much of a fragrance can be used in different types of product, such as candles, reed diffusers, soaps and perfumes. Every one of our oils has an IFRA certificate showing those limits, and the Where you can use it table on each product page is based on it.
Safety Data Sheets (SDS), IFRA certificates, allergen declarations and CLP labels for every fragrance oil are on our Regulatory Documentation page and on each product page.
If the fragrance in your product makes it hazardous, it needs a CLP label. Our CLP Labels Explained guide covers when you need one and what goes on it, and our free CLP label creator helps you make your own.
Yes, many of our customers do. You’re responsible for making sure your products are safe and correctly labelled. Stay within the limits on each oil’s IFRA certificate and use our safety documents to make your labels.
Yes. Our unlabelled range comes without our branding, ready for your own labels: unlabelled fragrance oils, unlabelled essential oils and unlabelled room sprays. See the whole unlabelled range.
