Use our contact form, email hello@purescented.com or call 01268 944350 (Monday–Friday, 8am–4pm). We’ll get back to you as quickly as possible.
Our 50ml and 100ml bottles include a blind plug to help prevent leaks during shipping. To use:
No. None of our fragrance oils contain parabens.
Yes, all of our fragrance oils are 100% vegan. They contain no animal-derived ingredients and are suitable for vegan use.
No. We never test any of our products on animals.
Yes. Our fragrance oils can be used in both electric diffusers and traditional oil burners:
Not necessarily. Fragrance oils are designed to perform within finished products, and the scent can change once added to wax, soap or other bases. The out-of-bottle smell may differ from how the fragrance performs during and after use in your product.
No. Our fragrance oils are highly concentrated and should never be applied directly to the skin. They must first be diluted in a suitable carrier oil (such as olive, jojoba or sunflower oil) or added to a product base such as soap, lotion, shower gel, body spray or perfume base, within the limit on the fragrance’s IFRA certificate.
Store fragrance oils out of direct sunlight in a cool, dark, dry place, such as a cupboard, with the cap tightly closed. This helps preserve the oil’s quality and shelf life.
When stored correctly, our fragrance oils have an approximate shelf life of 24 months from the date of purchase.
Check the fragrance’s product page: the Where you can use it table shows our suggested amount and the maximum for reed diffusers. The maximum comes from IFRA Category 10A on the fragrance’s IFRA certificate. Some oils are marked as not suitable for reed diffusers.
You can find all IFRA certificates on our Regulatory Documentation page.
Some fragrance oils, especially those with high vanillin content, can crystallise or turn sludgy in cold temperatures. This is normal and does not affect the quality of the oil.
To fix it, heat a pan of water, take it off the heat, and stand the bottle (tightly sealed) in the warm water. The crystals will melt and the oil will return to liquid.
For smaller orders under £35, you can shop through our other online stores, where free shipping may be available: Amazon Store, eBay and Etsy.
Our standard turnaround time is 1–2 working days. It may be slightly longer during sales or holiday periods.
If any item in your order is out of stock, this may delay dispatch. If so, we’ll email you.
10ml and 50ml bottles are glass. Larger sizes (100ml and above) come in HDPE plastic bottles to reduce the risk of breakage and lower shipping costs, which we pass on to you.
You can cancel any order within 14 days of receiving it. Fragrance oil bottles can only be returned if the seal hasn’t been broken, as once opened they can’t be resold for health protection and hygiene reasons. Dislike of a scent isn’t a fault.
We recommend buying a 10ml size first and testing it in a finished product, as fragrance oils are best judged that way rather than from the bottle.
Full details are on our Returns & Refunds page.
Please contact us as soon as possible with your order number and photos of the damage or missing items, and keep the packaging until we’ve seen the photos. We’ll pay any return costs and send a replacement or refund. If the parcel looks heavily damaged on arrival, you can refuse delivery. This doesn’t affect your legal rights.
No, we welcome orders of all sizes. Mainland UK orders over £35 get free shipping (excluding orders containing wax). See our Delivery page for details.
The batch number is printed on your bottle’s label. Fragrance oils are best used within 24 months of purchase.
Safety Data Sheets (SDS), IFRA certificates, allergen declarations and CLP labels for every fragrance oil are on our Regulatory Documentation page and on each product page. You can also make your own labels with our free CLP label creator.
We don’t have a retail shop open to the public, but you can order online and collect from our Basildon warehouse.
No. We add new scents all the time, so a printed catalogue would quickly go out of date. You can always browse our full, current range on our website.
