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Frequently Asked Questions

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50ml & 100ml bottles now come with a blind plug, this is to reduce leakages in transit. To use the new plug as a dropper, pierce the centre, you can do this using a biro, knitting needle, etc.

The size you make the hole will affect how fast the liquid comes out.

Or remove the stopper, pour the liquid, then return the stopper to ensure spillage and leaking is minimised.

None of our fragrances contain parabens.

Yes, our fragrance oils are vegan.

Absolutely not. We love animals and do not test any of our products on animals.

All our fragrances are suitable to be used in an electric diffuser simply add a few drops or your favourite fragrances to the water adjust the amount of drops based on your personal preferences.

Yes you can use our fragrance oils in oil/tart burners. We recommend mixing our fragrance oils 50/50 with dipropylene glycol, commonly referred to as DPG or by adding a couple of drops of oil to some water in the well.


Fragrance oils are designed to work in end products. The smell out of the bottle does not reflect the smell that will appear once used correctly.

When you smell a fragrance oil from the bottle you are getting a highly concentrated sample, think of it as tasting undiluted food flavourings or drinks from concentrate that haven’t been diluted correctly.

The smell directly out of the bottle can be affected by many factors, a cold fragrance oil will smell different to a warm one, some can seem overly strong and some can smell weaker. There are many 100s of variables that will affect this.

This is why it is not possible to make a decision on a fragrance just by smelling the fragrance from the bottle. At a minimum you should use perfume tester papers. Dip the paper in a fragrance oil and then, after it has dried, re smell again. This can completely change the fragrance you will experience.

Unfortunately, we are unable to offer refunds on fragrance oils if a scent is not to your liking. Due to health and safety reasons we are unable to except opened fragrance oils as there would be a risk of contamination to our other products and customers.

10ml sizes of all fragrances are available. We recommend you purchase smaller amounts to test on a small scale production, prior to placing large orders.

No. Our fragrance oils are very concentrated and should not be applied directly from the bottle to the skin. They must first be added to a carrier oil (such as olive oil, jojoba oil or sunflower oil) or product base (soap, lotion, shower gel, perfume base, body spray base, etc.) Please do not apply any of our fragrance oils directly to your skin.

It is best to store fragrances out of direct sunlight. A dark, cool cupboard or cabinet is ideal.

When stored properly, out of direct sunlight and well sealed, fragrance oils have a shelf life of approximately 24 months.

All our fragrance oils can be used in Augeo base.
IFRA maximum level of use can be found on the IFRA sheets category 12.
All regulatory documents can be found here

Some fragrance oils (especially those with high vanillin content) can crystalize in colder temperatures. The vanillin in the oil gets cold and can appear sludgy. To rectify, heat a pan of water, remove the pan from the heat and put the bottle of oil into the water. The vanillin will melt back to original form. Again, your oil is not compromised- it was just cold!

If you are looking to place a smaller order under £30 and would like free shipping we have an Amazon Store, Ebay, Etsy Store.

We strive to make and ship all orders as quickly as possible. Normal turnaround time is 1-3 business days. Turnaround times may increase after large sales or Holidays. Please note that out of stock items may also delay shipment of your order. (You will be contacted via e-mail if an out of stock situation occurs).

Our fragrance oils are shipped in different containers depending on the size ordered. 10ml bottles are sent in glass bottles. Larger sizes are sent in HDPE bottles for safety from breakage, and cost less to send which in turn reduces the cost to you.

Due to health and sanitary concerns, and to protect the integrity of our oils, fragrance oils are non-returnable, non-refundable and non-exchangeable. We recommend purchasing sample sizes to ensure that you (or your customers) like the scents and that they perform properly in your applications before investing in large sizes. Note: Fragrance oils can best be judged when used in an actual application and not directly out of the bottle.

Any damage or incorrect items must be reported within 24 hours of receipt. Photographs of any damage/loss will be requested, so please do not throw packaging away until after photos have been submitted. If a package is obviously heavily damaged upon receipt, please refuse delivery.

No. We welcome orders of all sizes.
But you will receive free shipping in the UK if you spend over £30

Batch numbers can be self generated you can do this, by adding the fragrance name and your order number. For example Mango#12345 ( fragrance name + order number).

All fragrance oils have a use by date of 24 months from the date you ordered them.

SDS, Allergen, IFRA statements can be found here

Unfortunately, we do not have a shop that is open to the public, all of our amazing products can be found on our website.
However, you can collect your order from our Basildon warehouse.

Unfortunately not. This is because we are continually adding new scents and it would be next to impossible (and very costly) to keep a printed catalogue up to date. All of our current product offerings are available online.